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FAQs

Answers to common questions about the Happy Birthday App

Collecting Birthdays

  • How do I collect Birthdays when a Customer registers with my store?
  • Can I ask previous customers and new visitors to sign-up to my Birthday Club?
  • Can you translate the Happy Birthday app for our local language?
  • How can I check if the Birthday sign-up form is being displayed to Customers?
  • What if I don’t want to ask my customers for their age?
  • How do I know if the Customer is already signed up to my Birthday Club when using POS?
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Birthday Emails

  • Can I send a birthday email if someone has just signed up and missed their birthday?
  • Can I resend a birthday email?
  • Why are Birthday Emails not being sent out?
  • Can I control when the birthday email is sent?

Performance and Stats

  • What results can I expect from my Happy Birthday Email Campaign?

Birthday Club Members

  • Can I backdate the Customer Tag/Customer note to previous entries?

Discount Codes

  • How does the birthday discount code work when a customer purchases multiple items?
  • When do the auto-generated birthday discount codes expire?

Miscellaneous

  • Specifying the position of the Birthday Sign-up Form on your Order Status Page
  • How to remove Happy Birthday app from your store

If you have any questions or require any assistance, then please just submit a support request and we'll get back to you as soon as we can.

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