If you are using the Happy Birthday app to send out your Birthday emails, then there could be 2 reasons why the app is not sending out Birthday emails:
1. You have exceeded your current plan for the Happy Birthday app.
To find out how to upgrade your plan, please take a look at the following article:
2. You are on a development Shopify plan.
We do not send out any Birthday emails if you are on an unpaid Shopify plan. The only exception to this is for Shopify Staff plans who have unlimited sending.
Need any help?
If your Birthday emails have stopped being sent you are still not sure why, the please get in touch so that we can investigate the issue.