The Birthday sign-up form will appear on the Order Status Page once a customer has completed their transaction. It should look something like this:
If you have enabled the Birthday sign-up form within the app settings and would like to check that it is being displayed to customers on your site, you will need to check the Order Status Page from an existing order in your Shopify Admin area.
To do this:
- make sure you are logged in to your Shopify Admin area
- select an order from Shopify Admin > Orders
- click on the More actions dropdown menu which is underneath the main order number
- select View order status page:
This will then take you to the Order Status Page where you should be able to see the Happy Birthday sign-up form. If the customer has already submitted their date of birth, then the birthday sign-up form will not appear. If that is the case, then please try viewing another order.
All being well, you will have seen the birthday sign-up form, which means that the app is functioning correctly on your store. If the sign-up form is still not appearing, then please let us know. Some Shopify themes/apps can cause conflicts, therefore we will need to investigate and get to the bottom of the issue.
Need any help?
If you would like any advice or support on this, then please don't hesitate to get in touch.